Can I cancel my order, get a refund, or return?
all sales are final. we are an extremely small team fulfilling orders out of our home so we ask that you please carefully commit to your purchase.
I received a damaged, defective, missing or incorrect product, what should i do?
if your package arrived with damages, please contact the associated shipping provider to open a dispute. Fourbidden Studios is not responsible for packages after we've handed them off to the postal carrier. all U.S shipping labels are covered with $100 insurance.
if your packaged arrived safely but the items are damaged, missing, defective, or incorrect, we would be happy to arrange an exchange, replacement, or refund if necessary.
contact our customer service at help@omneeworld.com or through the contact form on our website to receive assistance.
How do i wash Fourbidden Studios clothing?
we recommend to wash on cold & delicate, and hang dry. we do not recommend using a dryer on our clothing as the high heat can cause damage to the fabric or shrinking. wash accessories at your own risk.
How long is shipping?
all pre-made orders are sent out within 1-3 days of purchase.
all items are pre-made unless specifically marked as pre-order in the product description.
pre-order items will include shipping times in the product description.
local U.S shipping times:
west coast: 1-3 days
east coast: 2-5 days
international:
1-3 weeks
Do you ship worldwide?
yes, we ship to over 170+ different countries. for international orders, the address must be written in English. our local postal carrier will return packages if they are not written in English.
some countries may charge additional fees like customs duties and taxes. Fourbidden Studios is not responsible for paying or reimbursing any customs duties or fees applied by your country.
My package was stolen, damaged, or lost in transit, what can i do?
Fourbidden Studios is not responsible for any packages after they have been shipped out.
if your package has been damaged in transit we suggest to reach out to the postal carrier to file a dispute. all U.S packages are covered with $100 insurance.
I entered the wrong address or ordered the wrong size, what can i do?
if your order hasn't been shipped yet, we will gladly change your address, or switch the size if its available. if your order has already been shipped there is nothing we can do.
Why did my order get cancelled?
we cancel any orders that are marked as fraudulent. occasionally orders are flagged by mistake, if your order was cancelled we recommend to try and order again, making sure all of your payment information is correct, or try a different payment method.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™